There are a few reasons why your Smart Life app is not working such as your target device is not compatible. There could be an issue with your network like a weak internet connection or no network connection.
It could also be that your Smart Life app needs to be updated, or even it could be a technical issue on the Smart Life app side like server outages. Thankfully most of these reasons have solutions you can do yourself.
Read below to see the most common reasons why your Smart Life app is not working and how you can solve these issues yourself.
Why is Smart Life App Not Working?
1. Target Device is Not Compatible With Smart Life App
The Smart Life app is compatible with most devices in your smart home, such as cameras, sensors, lights, and more. However, there are some devices that are not compatible with the Smart Life app.
When the target device that you are trying to pair with the Smart Life app is not compatible then the Smart Life app will not work for that device. You need to see if your target device is compatible with the Smart Life app in order for the app to work for the device.
Fix – Check to See if Your Target Device is Compatible With the Smart Life App
If you are having issues with your Smart Life app not pairing to a device then you need to see if that device is compatible with the Smart Life app.
There are a couple of ways you can go about how to find out if your target device is compatible with the Smart Life app. The first thing you should do is go into the device’s manual and see if the Smart Life app is compatible with the device.
You can also ask popular channels like Reddit, Twitter, or whatever you use to see if the device you want to pair can be compatible with the Smart Life app.
If you have a family member or a friend who also has the same device and uses the Smart Life app you can ask them if they have had luck pairing the two.
2. Network Connection Issue
When experiencing issues with your Smart Life not working you should see if you have internet service.
Having poor or no network connection can cause the Smart Life app not to work. The Smart Life app and the device both need a good internet connection to function correctly.
Note, if you have no internet connection in your home at all this may be an issue with your network provider. If that is the case then contact your network provider to report the issue.
Fix – Check Network Connection
If you are having issues with your Smart Life app not working you should check to see if you have an internet connection in your home. If your device is not connected to the internet then reboot the device.
If your network is still not connecting to the device go to your router and see if it has any connection. If it is an issue with the router try rebooting the router as well to see if your connection comes back.
If you are still experiencing connection issues then this may be a problem on your network provider’s side, this is time to contact your network provider and report the issue.
3. Smart Life App/Device is Out of Date
Like every app and smart device, there are updates that need to be done in order for your app or device to work properly. Doing an update can fix any glitch/bug that can be present in the app or device.
If you are experiencing any issues with your Smart Life app not working or the device not pairing with the app an update could fix the issue.
Fix – Update Smart Life App/Devices
If you are noticing that your Smart Life app is not working go into the app’s settings and see if there are any updates that need to be done on the app.
When you follow the onscreen instructions and perform an update on the Smart Life app you should not go to the smart device you are trying to pair with and see if that device needs an update as well.
If you are doing an update you might as well go around to all your smart devices and see if they need to be updated too.
Keeping your apps and devices up to date will keep any glitches/bugs from causing any issues with your app or device. Updates make sure that your app and devices are working at optimal levels.
4. Bug/Glitch Issue With Smart Life App
Smart Life apps like all apps can experience bugs/glitches from time to time. When an app has a bug/glitch this can cause issues within the app like some features not working, some bugs/glitches can cause the app not to work at all.
This can be a problem when you use your Smart Life app to manage your smart home. If doing an update to the Smart Life app and your smart devices around your home did not work there is another way you can try to fix the bug/glitch.
Read below to see what you can do next to solve the issue of your Smart Life app not working.
Fix – Clear Smart Life App Cache
Have you ever cleared the cache on any app? Did you know that is a great way to refresh your app and clear possible bugs/glitches that may be present in the app?
This is something that should be done regularly to keep your app working at its best. So if your Smart Life app is not working and you think it is because of a possible bug/glitch then go into your app settings and clear the cache.
The cache option can be found in the app’s storage, you will see the option to clear the cache. Select Clear Cache and see if this has fixed the bug/glitch that is causing the Smart Life app not to work.
5. Problem With the Smart Life App
Is your Smart Life app still not working after you have tried everything stated above? Then there could be a problem with the app itself. You have now updated the app and cleared the Smart Life apps cache.
You have made sure that your network connection is good and that your device is indeed compatible with the Smart Life app.
What do you do now? There is one more thing you can try. That is logging out of your Smart Life account, and uninstalling and reinstalling the Smart Life app.
Fix – Uninstall/Reinstall the Smart Life App
When your Smart Life app is not working and you have tried everything that is listed above the next step to take is to uninstall and reinstall the Smart Life app.
First, you will need to log out of your Smart Life account, do have your password ready. Go into the app setting on your phone and uninstall the Smart Life app.
I would wait a few minutes before you reinstall the app again. When you uninstall an app this helps clear any corrupt files that can cause your app not to work.
When you uninstall the Smart Life app, restart your mobile device as well before you do the reinstall.
Once your mobile device is restarted go into your app store and download the Smart Life app again. Log back into your Smart Lock account and see if this has fixed the issue.
The Smart Life app manages the smart devices in your home, when this is not working this can cause problems in your home. The first thing you should do if the Smart Life app is not pairing with a device is to check to see if that device is compatible with the Smart Life app.
The Smart Life app is compatible with most devices however there are some that the app is not compatible with.
Another thing you should check is the internet connection, your app and smart device are not going to work if it is not connected to the internet. Make sure all your smart devices and the Smart Life app are updated and the app’s cache is cleared.
If you even uninstalled and reinstalled the app and the Smart Life app is still not working then this can be a server outage. This is an issue that only the Smart Life Support Team can fix. Contact the Smart Life support team and report the issue you are having.