Sometimes you may encounter connection problems, causing your Wyze chime not functioning. This article explains common reasons why your Wyze chimes are not connecting to your Wi-Fi network and how you can fix the problem.
Why Is Your Wyze Chime Not Connecting?
Reason 1: Reason 1: Weak Wi-Fi connection
Your Wyze chime is a wireless notification device. It needs to be connected to a strong Wi-Fi network for it to function properly. A weak Wi-Fi signal can cause problems with your chime. When a Wi-Fi signal is weak, your chime connection suffers Internet access issues.
A weak signal can occur due to several reasons. If the Wi-Fi signal is poor, you can encounter slow speeds. Your Wyze chimes can struggle connecting to the internet or fail to connect at all.
Also, it’s likely that your Wyze chimes are too far away from the router or there are obstacles between them. If you place your router in your basement or on the main floor, it is too far away from your Wyze chimes.
Physical interferences, such as thick walls, floors, other appliances, and distance, can affect how well your Wi-Fi signal performs. Also, chances could be that a poor signal is being transmitted by an outdated router.
How to fix: boost your Wi-Fi access
- Ensure your router isn’t blocked or hidden by interference. Make sure your router is always in direct line with your Wyze chimes. Keep the router central and off of the floor.
- Assess if your router requires a firmware update. A protected and updated router performs best. Always stay on top of available updates.
- Consider buying Wi-Fi extenders to improve your home network’s speed and boost the reach of your Wi-Fi signal throughout your home.
Reason 2: Outdated chime firmware
Outdated firmware could be another cause for your Wyze chime not connecting. Firmware updates are software applications that bring refined or new functionality to your Wyze devices and address various problems experienced by users.
If your Wyze chime is not updated to the latest firmware version, it cannot connect to both your Wyze doorbells and the Wi-Fi network optimally as you may expect.
A corrupt firmware could also interfere with the performance of your Wyze chimes and prevent them from actioning their notifications.
Your Wyze chimes also may fail to connect to your Wi-Fi network because your Wyze doorbell is running on an outdated firmware version. If your Wyze chime keeps disconnecting while connected to a reliable Wi-Fi network, check whether its firmware version is updated.
How to fix: update the Wyze app’s software
Check for any updates in the Wyze app and install them if available. Sometimes, outdated firmware can cause connectivity problems.
Updating the firmware can periodically resolve connectivity issues by introducing new functionality or clearing out bugs.
- To check if your Wyze chime is up-to-date, open the Wyze app on your smartphone. Then click on the Wyze chime and check if a firmware is available for update. If a newer version is still available, the app will give you a notification and further show you the steps for upgrading the chime.
- If an update is available, simply tap on the Update button to update.
- For a firmware upgrade to happen, you need to connect your Wyze doorbell to both the Wi-Fi connection and a power source.
Reason 3: device interference
Sometimes, the interferences from other wireless devices in your household can hinder the operations of your Wyze chimes.
Devices (such as microwaves, cordless phones, baby monitors, and Bluetooth devices c) can interfere with the Wi-Fi signal of your Wyze chimes. Having too many devices connected to the same Wi-Fi network can cause interference and decrease the overall performance and speed of the network.
This interference happens because these devices also operate on the same Wi-Fi frequency as your Wyze chimes.
Also, if you use the Amazon Alexa and Google home assistant speakers to broadcast the audio connected to your Wyze doorbells, this could cause interference to your Wyze chimes and therefore malfunction.
How to fix: remove unnecessary devices
- Consider relocating your Wyze chime away from other devices to assess whether it improves its efficiency or move the devices to a further location.
- Disconnect other unnecessary devices from your Wi-Fi network to free up bandwidth and enhance the connection strength of your Wyze chimes.
- Disconnect Wyze doorbells from Alexa and Google apps to avoid interfering with your Wyze chimes.
- Ensure the range between the router and your Wyze chimes is less than 20 feet.
Reason 4: Incompatible GHz network
Almost all Wyze Chimes only support a 2.4GHz Wi-Fi network. If your Wi-Fi is set to 5GHz, it can’t be connected to your Wyze chimes. However, a few Wyze chimes function perfectly on both 2.4GHz and 5GHz networks.
If your Wyze chime is compatible with a 2.4Ghz bandwidth and it keeps disconnecting from your Wi-Fi, it’s likely that your router is a dual-band router that supports both a 2.4GHz network and a 5GHz network.
The disconnection might happen after the router switches to the 5GHz network, which normally has the strongest signal. This could be the reason why your Wyze chimes suddenly disconnect.
It can be difficult to manage devices that are using a dual-band router. Although the dual routers are normally better, you should focus more on configuring the channel to avoid connectivity errors.
How to fix: configure dual router
- Mostly the credentials are the same for the 2.4 GHZ and the 5.0 GHz router. To fix connectivity errors, turn off the 5.0 GHz band and only use the 2.4 GHz band. This helps you to avoid worrying about any discovery issues.
- Also, you can resolve connectivity errors by changing the credentials for the 5.0 GHz network. First ensure that the unit connects with the 2.4 GHz band. Once you’ve done this and the connection is established, now turn on the 5.0 GHz band.
- The two above methods can help you address the switching problem. You just need to be careful when using a dual-band unit. Use the router’s manual book on how to do these configurations.
- Once you’ve successfully switched your Wi-Fi network to a 2.4GHz, you can now reconnect your Wyze chimes to your Wi-Fi.
Reason 5: Power issues
Power issue could be another reason why your Wyze chime isn’t connected to the Wi-Fi network.
Your Wyze chime is hardwired, connecting directly with your power source. Therefore, if a chime doesn’t receive enough power, it won’t not function properly— including connecting to Wi-Fi.
Electricity outage or low current can cause your Wyze chime experience functionality problems.
How to fix: wait for power to resume
- Check the light status on your Wyze chime. If it is showing a solid yellow light, it means the chime is receiving power. If the solid yellow light status is not showing, it means your chime is not receiving power due to a blackout. There is nothing you can do but just wait for the electricity to get back.
- Once the power resumes, reboot your chime by unplugging the device from the power source and plugging it back in. This would restart the chime immediately.
- Plug the device into an alternative power outlet. If it does not show a solid yellow light, it means the chime is not getting power.
In case the above step doesn’t work, assess if another appliance gets power by connecting it to the same power outlet. If it doesn’t, assess if there is a blown fuse and reset the power.
If your Wyze chime doesn’t get adequate power supply, consider buying a Wyze transformer doorbell to boost the power supply.
Allow the chime to run for 30 seconds after you’ve plugged it back into the power outlet and check if it’s getting power.
It will automatically reconnect to your Wi-Fi network once its power status starts indicating a solid yellow light.
After plugging into an active power outlet if the chime doesn’t light up at all, it means there could be a problem within the chime. So contact Wyze customer support for further help.
Reason 6: Hardware issues
If none of the above solutions function, your Wyze chime hardware could be malfunctioning. A fault in your Wyze chime or doorbell hardware can cause it to keep disconnecting.
After a while of using your Wyze chimes, these devices can develop all kinds of hardware problems. You can’t resolve a hardware issue at home, but you can tighten a network of possibilities adequate to fix where the problem is coming from.
Hardware problems are normally pretty serious. And so you can’t do much about this situation yourself.
How to fix: Contact Wyze technicians
https://www.wyze.com/pages/contact-us
- Reach out to the Wyze support technicians or a certified professional. You can rely on the nearest Wyze repair center to assess and fix hardware problems.
- Before contacting Wyze technicians, double-check issues that might cause wiring, installation procedures, and other hardware problems.
- There is no need to try to make a defective chime function. Instead, you need to contact the Wyze technicians for defective chimes to be replaced with new ones or get repaired.
My Final Thoughts
The Wyze chime needs a strong Wi-Fi connection to communicate with your Wyze app and devices. A reliable internet access is essential for video storage, real-time notifications, and the wider functionality.
Ensuring proper power supply and strong Wi-Fi signal can help maximize performance of your Wyze chime and enjoy its full features.
By following the above discussed troubleshooting solutions, you should be in a position to diagnose the root cause for why your Wyze chime is not connecting and take appropriate action to resolve the problem.
However, if you’ve followed these steps and find yourself unable to connect your Wyze chime to your Wi-Fi network, it’s advisable to contact the Wyze support technicians for further help.