Sylvania Smart Bulb Not Connecting? [*Guaranteed Fixes]

Sylvania Smart Bulb Not Connecting?

If your Sylvania smart light bulb isn’t connecting to Wi-fi via the Sylvania Smart wifi app, there are a few reasons why, and it can mainly be narrowed down to a bug within the app or to router issues.

You may be scratching your head, thinking you followed the setup instructions as carefully as possible, but for whatever reason, you still can’t get your smart bulb to connect to WIFI.

Well, you’re in luck because I have a few fixes for you that will get your Sylvania smart bulb to connect to the Sylvania Smart wifi app.

Why Won’t My Sylvania Smart Bulb Connect?

1. Issue Within Sylvania Smart WIFI App (Likely A Bug)

With apps in general, when encountering a problem when trying to connect your Sylvania smart bulb to the Sylvania smart wifi app, it’s possible you have a”bug” and a bug being an unexpected error that occurred in the app software or even the smart bulbs hardware.

It’s worth taking a look into it to weigh out any deeper issues that are possibly taking place.

Although app bugs can be sneaky and nasty little critters, there’s always a way to take them out and exterminate them for good. There are a few quick fixes and resolutions to resolve these buggy situations, but first, let’s make sure that you try the connection steps again to ensure that there isn’t a bug.

Fix – Try to Connect Your Sylvania Smart Bulb to the App

You should have the Sylvania app, and you should already be logged in.

devices sylvinia-min

1. Open the Sylvania Smart+ app, and select Devices for one of your groups.

screw in light bulb


2. Screw in your light bulb, and turn on the power. Your light should flash to indicate it’s reset, and ready to pair.

add a device

3. On the app, select + Add A Device. The app will scan for your new bulb.


4. Continue the steps within the app, and hopefully, you should be connected. Continue any other in-app instructions and prompts to complete the connection process

Fix 2 – Update App

If your Sylvania light bulb still wasn’t able to connect to WIFI via the Sylvania Smart Home app, you should check if an update is available and try updating the app the app or play store.

On you’ve updated the app, repeat the connection steps in the previous steps and see if that does anything for you.

Fix 3 – Log Out, Then In

Another viable option is to simply log out and log back in, this can help the app reprocess and reassess your attempted connection attempt. Sure it can be annoying logging out and back in, however it can help. After 30 seconds have passed, log back into the app with your credentials and attempt the connection steps to your Sylvania light bulb again.

Logging completely out and then logging in allows you to clear out excessive usage of the app that may be hindering its’ productivity. After performing this action, you should consolidate the issue further for you.

Fix 4 – Clear Cache

Having severe cache backup can cause the functionality of app to slow down. So, you may want to consider clearing the cache storage. Cache storage can build faster than you think. Most people tend to forget about cache storage, especially when the app they are using isn’t working correctly.

To clear the Sylvania smart home app cache on your Android device, you must:

  1. Go to app settings.
  2. Tap on Apps and Notification in the menu.
  3. From here, locate the Sylvania Smart Home app.
  4. Tap on the Sylvania Smart Home app to open its’ properties.
  5. You will then see some options appear. Scroll down until you see the section for storage.
  6. Tap on storage.
  7. On the next page, you will see the option to clear the cache.
  8. Tap on the clear cache to clear the cache storage of the Sylvania smart home app.

For users that are using an iPhone or iOS device, to clear the Sylvania smart home app cache, you must:

  1. Navigate to the settings on your device.
  2. Select the option for storage.
  3. Select Internal Storage located just under Device storage
  4. Tap on the section for Cached Data
  5. From here, tap on OK when you are prompted to clear cache storage.

After the cache is cleared on your Android or iOS device, relaunch the app.

After you are signed back into the Sylvania smart home app with your credentials, attempt to sign in and connect the Sylvania light bulb again.

Fix 5 – Contact Sylvania

If you still experience issues with your Sylvania smart bulb not being able to connect to the internet, then your smart bulb may have a manufacturing defect. This is especially if you’ve never been able to connect it to the internet via the Sylvania Smart Home app. Please reach out to Sylvania to get support on the issue using the link below:

2. 5 GHz is Enabled on Router

Modern routers use two major technologies for internet connection: 2.4GHz and 5GHz. The difference between the two is based on Speed and Range.

  • 2.4GHz (default) – more range, less speed
  • 5GHz – less range, more speed

From this, you can see that even though the 5GHz will have more speed, range is more crucial for your smart bulb than speed therefore 2.4GHz will need to be enabled. The Sylvania smart bulb doesn’t support the 5GHz Wi-Fi Network but instead supports the 2.4 GHz network.

Fix – Turn Off 5GHz In Router

Given the explanation about 5GHz, it is clear that using the 2.4GHz frequency serves a virtual reality system better. Most WIFI routers use the 2.4GHz by default, so you need to force yours to revert back to using 2.4GHz.

The interface to complete this task depends on the kind of WIFI router you are using. You may consult your ISP for guidance. However, I have presented a general guide for all WIFI routers below:

  1. Connect your PC to the router using an Ethernet cable.
  2. Open a web browser on your PC and enter the admin IP address of your router in the address bar. The default IP addresses are usually or If you are unsure of the IP address, refer to your router’s manual or documentation.
  3. On the login page enter the admin credentials. This usually comes with the router manual. For most routers, username and password are both “admin”. Or, admin and password for username and password, respectively. If you’ve changed the credentials and don’t remember them, consult your router’s manual for the correct login information.
  4. Once logged in, navigate to the Wireless Settings section or the appropriate wireless configuration page.
  5. Look for the 5GHz frequency settings. It may be labeled as “Wireless Radio Frequency,” “Wireless Mode,” or something similar.
  6. Disable or uncheck the option for the 5GHz frequency. This may involve toggling a switch, unchecking a box, or selecting the appropriate option from a dropdown menu.
  7. Save the changes or apply the settings. The router will likely prompt you to confirm the changes before proceeding.
  8. After saving the changes, the router will revert to the default 2.4GHz frequency for wireless connections.

3. Internet Connection Issue

The most common issue may be your internet connection. If you reside in a rural area that is considered to be a country road area, your internet connection may be a little weak.

This is the biggest issue that’ll cause your device not to have a strong internet connection, therefore not allowing apps to function. So try the previous steps in places around your house that allow you to have a stronger internet connection.

If you live in a home where there is a constant flow of an Internet signal, and there are multiple devices connected to that signal, this may also be a red flag to investigate.

There are a plethora of reasons why your internet connection on your device may be poor, which could be preventing it from connecting to the app, but luckily I have fixes.

Fix – Restart WiFi Connection on Your Phone

Your internet connection is what provides a steady signal for your apps to function properly. If it’s the culprit, simply turn it off then on.

For Android users, you can check this by doing the following:

  1. Scroll your finger from the top of the screen to the bottom until a row of options appears.
  2. On that row, you will see a button for your data, flashlight, rotation, and Wi-Fi.
  3. If the Wi-Fi is on, it will be highlighted. Tap on it to un-highlight and then tap once more to switch the connection back on.

For iOS users, you must proceed with these steps to test your Wi-Fi:

  1. From the home screen of the iPhone / iOS device, go to settings and then tap Wi-Fi.
  2. If your Wi-Fi is turned on, tap it to toggle the Wi-Fi off.
  3. Once the Wi-Fi is off, toggle to switch again to switch the Wi-Fi signal back on.

If you are using a data connection, switch to a Wi-Fi connection instead. If there is a complication with your Wi-Fi connection, it’s highly recommended to reach out to your internet service provider for the resolution.

Fix 2 – Restart Router

Most routers have a tiny reset button located at the back of its panel. You may need a pen-pointed tool to reach the reset button in the back of the router.

If you have a pin-pointed tool, press and hold the small reset button on the back of the router. Press and firmly hold down the button for approximately 10 seconds, and then release. This will automatically reset the router.

4. Issue with Sylvania Smart Bulb

If there’s an issue with your smart bulb, it won’t be able to connect to wifi. Because it has limited settings and controls that could potentially fix a bug, the only option you really have is to reset it.

Fix – How to Reset Sylvania Smart Bulb

A factory reset is the last resort to fixing the internet issue you’re having with your Sylvania Smart bulb.

To factory reset:

Reset the bulb by turning it off and on three times.

1. Start with the Sylvania smart bulb being in the ON position.

2. Turn the bulb OFF and ON 8 times in a row. Pause 1 second each time ON and each time OFF.

3. After the 8th time OFF, turn the bulb ON and leave it ON. Once 5 seconds has passed, your Sylvania smart bulb will flash which shows a successful reset.

Note: If you try to reset your Syvania again, it will likely NOT flash again. A Lightbulb that has been reset will not flash again after another reset.

5. Sylvania Server is Down

Sometimes, when an app or website isn’t working the way you expect, it is due to the server for that app or website currently being down.

Usually, suppose there is an internal issue with the app; in that case, the app developers will notify consumers via email or text message, notifying them that there is an ongoing issue they are working hard to resolve.

However, because the problem lies with the server and not some programming error on your end, there is nothing you can do to get that server back up and running. If you unaware of how a server goes down, one could say “this is how it goes down.” A server can go down for many reasons. Maybe a physical machine loses power, or perhaps the operating system or network card experiences an issue, many variables can cause a failure.

So, if you are experiencing any technical issues with not being able to connect your Sylvania smart bulb to WIFI via the Sylvania Smart Home app, it’s possible that Sylvania servers may be down right now.

As a forewarning, there is never a set time or deadline for how long a server may be down for. So, if you are waiting for the server to revive, you can utilize your time wisely.

6. Device Issue

If there’s an issue with your device, is can affect how the Sylvania Smart Home app performs. In this case, you’ll need to wipe any bugs that could be lurking within your phone.

Fix – Force Restart Device

Suppose there are still issues after performing a restart; you can perform a force restart on your device.

When you perform a force restart, you are manually turning the device off directly.

  1. To perform a force restart correctly, you will press and hold the power button on your Android or iPhone iOS device until it powers off.
  2. After the device is powered off, wait approximately 30 seconds to a minute before powering the device back on.
Brady Klinger-Meyers is an experienced writer and marketer with who currently writes for Robodens as well as other popular sites like MakeUseOf and Techzillo. At Robodens, he focuses on general smart home advice with his interest being accessories and gadgets. Read our Editorial Guidelines and Fact Checking process.


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