Whenever you have an issue with your Q Link device or service, help is only a phone call or email away.
However, when you contact Q Link for issues relating to data connectivity, you are likely to be told to make sure that data is enabled, and that you have the correct APN settings on your phone.
While this can work for many situations, there are cases where you need to perform other troubleshooting steps to resolve the issue of Q Link data not working. In this article, I am going to show you all the possible solutions to the problem of your Q Link data not working, in easy-to-follow steps.
Why Is Q Link Data Not Working?
Like I said earlier, there are several possible reasons why your Q Link data may stop working. I am going to walk you through proven solutions to this problem, starting from the simplest and most common, to the less common causes of the problem.
1. Cellular Data Is Not Enabled
I have found that one of the most common reasons why Q Link data may not work is because cellular data on your phone is simply not enabled. You may have disabled it and forgotten, or a glitch on your phone may have turned off cellular data.
Whatever the case, you need to confirm first that cellular data is enabled on your phone before moving on to other troubleshooting steps.
Follow the steps below to enable cellular data on your phone:
- On your Android device, go to Settings then go to Wreless and Networks
- Tap on Data Usage
- At Enable Data, toggle to turn it on
- On your iphone, go to Settings then go to Cellular
- Make sure that cellular data is turned on
- After enabling cellular, data check and see if you can now use Q Link data
2. Glitch on your phone
Many people will recommend that you check your APN settings straight away. But if you had been using Q Link data before it stopped working, then APN settings should be one of the very last things to check.
Instead, it is more likely that Q Link data stops working because there is a glitch on your mobile phone.
Your mobile phone uses radio components and circuits to communicate with cellular networks. Sometimes, these components and circuits may run into a temporary glitch which causes them to stop working properly. This is the next most common reason why Q Link data stops working for many users.
Follow the troubleshooting steps below in the order that I have provided them, to fix a glitch on your phone that may be causing Q Link data to not work:
Fix 1 – Enable Airplane Mode and Disable It Again
The first step to take in order to remove such a glitch is to enable airplane mode and then disable it again. Enabling airplane mode will disconnect the cellular data circuits on your phone temporarily. When you then disable airplane mode, the circuits will reconnect properly and this may resolve the issue of Q Link data not working.
Simply enable airplane mode on your Android or IOS device, wait one minute, and then disable airplane mode again
Now, check and see if the issue of Q Link data not working is resolved.
Fix 2 – Restart Your Phone
If enabling and disabling airplane mode does not fix the glitch for you, the next thing you should try is to restart your phone completely.
Restarting your phone not only reconnects the circuits, it will also refresh the radio components and software that control cellular data on your phone.
When restarting your phone, I recommend that you choose the option to turn it off completely and then turn it back on yourself. This is more comprehensive than using the restart option.
Fix 3 – Remove and Reinstall The Q Link Sim Card
If restarting the phone doesn’t work, then try removing and reinstalling the sim card. Doing this will cause the sim card to resync with Q Link cellular towers and probably solve the issue of Q Link data not working.
3. You Have Exhausted Your Data Quota
If a glitch on your phone isn’t the cause of the problem, the next thing you should think of is that perhaps you have exhausted your data quota or balance.
I have heard many users complain that their data seems to get exhausted quicker than they expected. One of the main reasons for this is because the applications and sites that you use are heavy on data. For example, if you are downloading or streaming 4K on a 5G network, the amount of data that you will consume is a lot higher than normal or average.
Whatever the case, simply check your data balance by logging in to this address on the web browser. Your data balance should be displayed on login. Or click on Check Balance to do so.
4. Bug on QLINK network
Again, if your Q Link data had been working before now, then the APN settings on your phone is unlikely to be the problem. So, the next possible reason why data is not working is because Q Link network is down. If a provider’s network is down, there is absolutely nothing you can do on your end to get the data working.
Fix – Check Q Link Status
One thing you can do is to find out from other users around you if they are having the same experience as you. Or, you can get on the Internet and find out if Q Link Services are down.
Fix 2 – Contact Q Link Support
If you can’t figure out the status of Q Link network, or if you find that they are actually having a downtime, then you could contact their support team and report the issue to them. You can contact Q support using this link.
5. You Have The Wrong APN Settings
If you have exhausted all the solutions above, but still can’t get Q Link data to work, then it’s time to actually check your APN settings.
APN stands for access point name. It is the setting that allows your phone to communicate with the data channels of your cellular provider.
If you are using a Q Link supplied phone, these settings should be picked up automatically. However, if you had to set the APN manually, then make sure that you do that properly, following the steps below
For an Android device:
- Tap on Settings app
- Tap on Connections, make sure that both WIFI and Mobile Data are turned on
- Then tap on Mobile Network
- Next, tap on Access Point Names
- Select Q Link sim. If you do not see this, just tap New APN or the + sign
- Tap on Add to Create a New APN.
- Under Name and APN parameters, type QLink Wireless as the name, and qlink as the APN
- Under Username, Password and Server, do not type anything: leave them blank
- Under MMSC, enter the url below carefully
- Under MMS Proxy, do not type anything: leave it blank
- Under MMS port, type N/A
- Type in 310 as your MCC, then enter 240 as MNC.
- Under authentication type, do not type anything or make any changes
- Enter default, supl, and mms as your APN Type.
- Choose IPv4/IPv6 as APN Protocol
- Toggle to turn on APN at APN enable/disable
- For Bearer, choose Unspecified
- Under MNVO type and MVNO value, do not type anything or make any changes
- Finally, review and make sure that there are no typos, then tap the more options icon or Menu and tap on Save
- At this point, I suggest that you restart your phone to let it propagate the changes that you have just made.
For an IOS device:
- You need to first turn off your data connection. If not, your present settings may ovveride the new settings you make. Then,
- Tap on Settings to open the app
- Tap on Cellular and then tap on Cellular Data Network
- Next, click on Mobile Data Options
In the options that appear, input the following carefully and review before you save:
- For APN name, enter QLink
- For MMS Max Message Size, enter 1048576.
- Do not enter anything under Username and Password
- For MMSC and MMS Proxy, enter N/A
- For MMS UA Prof, enter this URL – https://www.apple.com/mms/uaprof.rdf
- Review and make sure that there are no typos, then tap on Save
Important Facts About Resolving Q Link Data Issues:
Some guides recommend that you reset your phone to factory settings when all the other solutions do not work for you. I strongly recommend against this. As long as your phone does not display any serious unusual behavior, please do not reset your phone to factory settings just to get Q Link data to work. It never really resolves the problem anyway and you are sure to lose data on your phone.
Also, there is no need to reset APN settings on your mobile network. If you reset the settings, you would need to set up the APN settings again anyway.