There are a few reasons why your Philips TV is saying that it is connected but there is no internet. Have you checked your other devices? Maybe there is an issue with your network. Do you know how to refresh your router? Is your Philips TV in the range of the router?
These are all possible reasons why your Philips TV is not connecting to the internet. Read below to see how you can troubleshoot these issues on your own.
Why is Philips TV Connected But No Internet?
1. Network Service Issues
The most common reason why your Philips TV says that it is connected but there is no internet is to die to your network connection.
If your network is having issues getting internet connections this can cause the devices in your home to not have internet, even your Philips TV.
When you notice that your Philips TV is not connected to the internet, check your other devices, if they have lost internet connection as well that is the first sign that the issue is with your network. When there is no network connection this could be an issue with your network provider and can only be fixed by your provider.
Fix – Check Network Connection/Contact Network Provider
When your Philips TV is saying it is connected but there is no internet, there could be a problem with your network. Check the other devices in your home, if your device does not have an internet connection as well then you know that the issue is with your network.
Contact your network provider to see if they know about this issue, they could already be fixing the problem as you make the phone call.
2. Problem With Router
Another reason behind your Philips TV saying it is connected but has no internet, could be your internet router. There could be an issue with the router which is causing you to lose internet connection.
When this happens the best way you can solve this issue is restarting your router. This can refresh the router and clear any corrupt files that are causing you to have no internet connection. Thankfully this solution is easy and will only take a few moments of your time.
Fix – Refresh Your Router
When there are corrupt files within your router this can cause network issues. If your Philips TV is saying it is connected but there is no internet, check the other devices in your home.
Doing this can prove that the issue is not with your TV but with your network. If all the other devices in your home can not connect to the internet either the issue is with your network.
Restarting your router can refresh your network and clear any corrupt file that may be present in your router that is causing this problem. Restarting your router is easy and only takes a few steps.
- Go to your router.
- Unplug the power cable from the router.
- Wait a few minutes.
- Plug the router back in, this will restart your router and refresh any corrupt files.
3. Philips TV is Out of Range of Router
Did you know that your router has a network range? Did you also know that if your device is out of range it will get a good connection to your internet?
Yes, one of the most common reasons why your Philips TV is saying it is connected but has no internet, is that your TV is out of range of your WIFI. When your TV is out of range from the router it can cause your TV to not have internet but still saying it is connected.
It could even be a little out of range and still not have no internet connection. This is another easy solution to this problem that you can do yourself.
Fix – Move TV Closer to Router or Vise Versa
When your Philips TV is out of range of your router this can cause your TV not to have an internet connection. When your device is out of range of the router your device can still say it is connected to your network but since you are out of range there is no internet connection. This is an easy solution.
You can move your Philips TV closer to your router. Or you could move the router closer to your Philips TV. Once your Philips TV is in better range of the router try connecting again to see if this solves the issue.
4. Loose/Damaged Ethernet Cable on Philips TV
Is your Philips TV connected to your network via an ethernet cable? Some people like to have their TV connected to the network via an ethernet cable because this gives you a strong consistent internet connection to your TV.
This comes in handy when you use your TV to stream constantly or even for gaming. If your Philips TV is saying it is connected but you have no internet, and you have already checked your network connection and it is good.
This could be an issue with the ethernet cable that you are using for your TV. Either the cable is loose, or damaged which is why you are not getting internet access to your TV.
Fix – Check Ethernet Cable Connection
If you are using an ethernet cable to connect your Philip TV to your router for internet, the reason why you are not getting internet could be due to the ethernet cable being loose or damaged.
When the ethernet cable is loose or damaged this can cause you to lose internet access to your Philips TV. Check the cables over, unplug the ethernet cable, and plug it back in securely to see if that solves the issue.
If the ethernet cable is damaged try using a new one to see if this gives you an internet connection. If the ethernet cable is not working try connecting the Philips TV to the internet via WIFI.
If your TV is connected to the internet via WIFI then you know the issue is with the ethernet cable connection.
5. Faulty Hardware
If none of the solutions above solve the problem one thing to consider is that the problem is with the hardware on your Philips TV could be faulty. Having faulty hardware could be the reason why your Philips TV is not connecting to the internet.
Especially if you know for sure that your network is good and you have tried everything to get your TV to connect to the internet and it still will not connect. Like all devices, they can be faulty, either over time or with basic wear and tear.
If you have a new Philips TV and there is faulty hardware you can get it placed due to a manufacturer error. When this is the case it is now time to contact the Philips Customer Support Team to get this issue resolved.
Fix – Contact Customer Service/Replace Phillips TV
Having faulty hardware could be the reason why your Philips TV is not connecting to the internet. If you think this is the case contact the Philips Customer Support Team.
Even if your TV is brand new and you can not get it to connect to the internet no matter what you do. If the issue is due to faulty hardware and you just got the TV this is a manufacturer error and should be covered under your warranty.
See if you can get it replaced with a new one or get your money back. If your Philips TV is an older model you can call a professional to repair your TV, but one thing to consider is the cost difference. Would it be cheaper to just buy a new TV?
What if the TV can not be repaired? Then you still have to pay for the repair and buy a new TV, costing you way more money overall.
My Final Thoughts
In conclusion, the main reason behind your Philips TV saying that it is connected but you have no internet is due to your network. Either the issue is due to your network provider or the router needing to be refreshed.
If your Philips TV is connected to your router via ethernet cable there could be an issue with the ethernet cable and needs to be replaced. As mentioned above the reason why your Philips TV is not connecting to the network is that your TV is out of range of your router.
If none of these solutions have worked and you still can not get your TV connected to the internet contact the Customer Support Team to see what they advise you to do next.