Owlet Camera Not Connecting? this fix worked!


Why is Owlet Camera Not Connecting to Wi-Fi?

Your Owlet Cam needs to connect to your Wi-Fi during the configuration process.

An Error OC01 indicates a Wi-Fi connection issue and is accompanied by a light status.

1. You have not connected your Owlet Camera to 2.4 GHz.

Your Owlet Camera Not Connecting to Wi-Fi because you have not connected your Owlet Camera to 2.4 GHz.

Fix – Connect your Owlet Camera to 2.4 GHz

For setup, both your Owlet device and phone or tablet need to be connected on 2.4GHz

2. Owlet Camera is far away from router

Your Owlet Camera Not Connecting to Wi-Fi because it is far away from router.

Fix  – Move Owlet Camera close to the router?

Please perform set-up within 10 feet of your router. This makes it easy to discover devices.

After setup you may move your phone or tablet back to 5GHz

3. You have put special characters and symbols network name or Wi-Fi password.

On some (newer) routers, having a special character in the network name or Wi-Fi password can cause connectivity issues.

Fix – Avoid Special characters and symbols

4. You forgot your Wi-fi credntials

Failure to recognize Wi-Fi credentials including your name, password, and router settings can be an obstruction to your accessing Wi-Fi connection

Passwords are case-sensitive and special characters can be used to create your password with the exception of the double quotation mark and the backslash ( ” and \ ).

Please don’t use these characters if want to connect to Wi-Fi

Fix – Master your basic Wi-Fi name, password and router settings.

Remember your Owlet account password. You will be asked to input it when accessing the Wi-Fi connection and trying to look in on your baby.

Remember which letters were in upper case and lower case letters.

5. You don’t have the unique QR code

Your Owlet Camera Not Connecting to Wi-Fi because you don’t have the unique QR code.

Your Owlet app generates a unique QR code during the Cam setup process. This one of a kind QR code times out after 90 seconds.

You may have closed the Owlet app during the cam setup leading to no creation of a QR Code

Perform the cam setup again leaving the app open until it completes and provides a QR code.

Fix – Have the unique QR code

Make sure you proceed to set up before the ninety seconds are over and scan that code.

Verify that your sticker is detached from the lens of the Owlet Cam and there are no cracks on the lens.

Toggle the brightness on your mobile device to 100% or switch out of dark mode if it’s on

Confirm that your mobile device screen is free of cracks to allow your Cam lens to read your QR code easily.

The QR code is produced by the app during cam setup. If you don’t receive a QR code, continue troubleshooting.

6. You don’t know or have not seen your cam light status

Your Owlet Camera Not Connecting to Wi-Fi because you don’t know or have not seen your cam light status

Fix – Know your cam light status

The status light on your Owlet Cam tells you when the device is connected and when a user is accessing the Cam.

It’s an effective way to know at a glance the status of your Cam.

If you wish to switch the status light on or off:

  1. go to the account tab
  2. Tap on My Owlet Devices,
  3. Click on the device,
  4. Toggle the status light on or off.

7. Your router settings are not permitting devices to be discoverable

Your Owlet Camera Not Connecting to Wi-Fi because your router settings are not permitting devices to be discoverable.

Fix – Ensure your router settings allow devices on your network to communicate with each other

For example, set Owlet to Enabled/On inside Local Network within your phone’s privacy settings.

Once you adjust the settings to allow for communications sharing, and then retry the cam setup.

If you need help with the Wi-Fi settings, contact your ISP for assistance.

If your network is using dual-band, you’ll need to use the 2.4 GHz band of your WiFi, not the 5.0 GHz band. You might need to rename your WiFi.

For instance Your ISP can change your home network to myhomewifi And myhomewifi5G, where myhomewifi is the 2.4 GHz band you are using to connect to your cam and 5G is added to the end of the name for your 5.0 GHz band.

Once your network rename is complete, retry the cam setup process.

Be careful to not rename Wi-Fi it yourself but have your ISP rename it for you.
Call your ISP and request they change the names of your original WiFi network to identify the 5.0 GHz band more prominently.

8. You have encountered Wi-Fi connection interruptions

If the above ideas didn’t solve your issue during cam setup retry then maybe your problem involves router, ISP, phone, or power issues?

Is it conceivable that a router reboot, power interruption, phone restart, ISP update, or comparable incidence occurred during your setup?

A concurrent ISP or phone app update, power interruption, a phone shutdown/restart, or a similar event or a router that is automatically rebooting due to provider firmware push, ISP outage, or power issue tends to also interrupt a working Wi-Fi connection.

Fix – Try performing a cam reset

  1. Hold the small circular button on the back of the cam until you hear the cam respond audibly with Ready to Pair.
  2. Release the button. Your cam should now be blinking red and blue.
  3. Do not continue to hold the button after you hear Ready to Pair, as it initiates a factory reset.

Please retry your cam setup if your cam light is blinking red and blue (pairing mode) as expected, after the reset.

9. You need to diagnose network connection

If there is an issue with your router, service, or other connection problem on your home network, RouteThisHelps can help resolve it.
RouteThisHelps is available only for users in the U.S. and Canada.

Owlet recommend their technology partner’s app RouteThis Helps to improve the connection between your network and your Owlet devices.

RouteThis Helps executes a variety of network tests and diagnostics to support in detecting problems impacting smart home devices and internet connectivity.

10. Your camera is broadcasting but not connecting to Wi-Fi

The cam is possibly broadcasting but is not connecting to your Wi-Fi.

Do you see OwletCam-OCxxxx network on the list when you navigate to the Wi-Fi networks list on your phone?

Fix If you don’t see the OwletCam-OCxxxx network, Contact Customer Care (includes technical support outside the U.S.)

If you do see the OwletCam-OCxxxx network, this means your cam is broadcasting but isn’t seeing or connecting to your WiFi network, possibly due to autofill, use of special characters within the password, or length of the password. Try this

Try performing a cam reset
Trace the button at the back of your camera just under the punctured vent.

  1. Push and grasp the button until indicator lights blink from red to blue.
  2. Let go the button when the camera prompts “ready to pair.”
  3. This means your Owlet Camera entered pairing mode.
  4. Next, connect it to your Wi-Fi network.

11. Autofill is turned off/on

Your Owlet Camera Not Connecting to Wi-Fi because your Autofill is turned off/on.

Fix – Run cam setup again, this time with the autofill turned off.

Or delete each field manually during the setup and enter the information in each field.

This should bring back the Wi-Fi connectivity

12. Wi-Fi Password is the problem

Your Owlet Camera Not Connecting to Wi-Fi because your password has a problem

If your password is more than sixty-three (63) characters in length or less than eight (8) characters long, it can prevent setup from completing and leading to no Wi-Fi connectivity.

Special characters are permissible for creating or changing your password with the exception of: the double quotation mark backslash (“) and the and (\).

Fix – Try changing passwords

Change your password using your Wi-Fi router settings.

Contact your ISP if you’re unsure how to access your router settings.

Abbreviate or elongate your Wi-Fi password (SSID) so that its appropriate.

If your password is more than sixty three (63) characters in length or less than eight (8) characters long, it can prevent setup from completing and leading to no Wi-Fi connectivity.

13. Your phone needs to forget all other networks

Tell your phone to Forget all of the other home Wi-Fi networks shown in the Network list on your phone, except for the specific 2.4 GHz network you want the cam to access, and then retry the cam setup.


On iPhones do this:

  1. Click to open the Settings app.
  2. Tap Wi-Fi.
  3. Under My Networks, touch the Information icon (i) next to the network you want to forget.
  4. Click on Forget This Network.
  5. Tap Forget to confirm.

On Android phones do this:

  1. Click on the Settings “cog” icon at the top right corner.
  2. Select Connections.
  3. Choose Wi-Fi.
  4. Under Available Networks, long press on the Wi-Fi network you want to forget.
  5. Click on Forget Network on the pop-up menu.

14. You have power problems

Are you experiencing any power fluctuations that might be causing interrupted service, fuse problems, short circuits, etc.?


If not, check that the cable is plugged into a power source including testing the On/Off switches in the room, and the fuse box, if necessary

Test the camera in an electrical outlet you are sure is working to eliminate the outlet as the problem.

Check cable connection at both ends of camera, plug and ensure they’re snug.

15. You are stuck and you need Customer Care Support

Nothing has worked so far. So, what next?

Are you still not receiving your QR Code during cam setup?

Do you still have no light on your Owlet cam, what else can you try?

Fix – Enlist support from customer care

If the troubleshooting is not solving your Owlet cam Wi-Fi connection problems, then you have to reach out to Customer Care Help Center.

This help includes that for International Technical Support.

These tips should help your Owlet Camera connect to Wi-Fi.

Brady Klinger-Meyers is an experienced writer and marketer with who currently writes for Robodens as well as other popular sites like MakeUseOf and Techzillo. At Robodens, he focuses on general smart home advice with his interest being accessories and gadgets. Read our Editorial Guidelines and Fact Checking process.


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