An issue that you may be running into with your myQ is seeing a message saying there was an error connection to the server. You may be asking yourself why this error message is appearing and what you can do about it.
In this guide, I will be going over the most common reasons why your myQ is saying there was an error connecting to the server. And how you can solve this issue, remember you can contact the myQ customer support if you have any questions about your myQ.
Why Does myQ Say Error Connecting to the Server?
There could be a few reasons why your myQ is saying there was an error connecting to the server. It could be a problem with your network connection or an issue with your network provider. There could also be a bug/glitch with the myQ app or even an issue with the myQ servers.
Whatever the reason is there are ways that you can fix this issue or ways you can find out what to do next by contacting the myQ customer support. Read below to see the most common reason why your myQ is saying there was an error connection to the server.
1. Issues With Your Network Connection
When you are experiencing a message on your myQ saying there was an error connecting to the server, one of the most common reasons is an issue with your network connection.
This could be due to a problem with your internet router. When you have no internet connection or even a poor connection this can cause your myQ to not be able to connect to the server.
There could be a few reasons why you do not have a network connection but the first place to start looking is your network router.
Fix – Reboot Your Network Router
When there is no network connection to your myQ it will be one of the reasons why it is not able to connect to the server.
When you think it is due to your network connection being bad, check the other devices in your home. If these other devices are unable to connect to your network as well that is your sign that the issue lies with your network.
Reboot your router to see if this can solve your problem. If you do not know how to reboot your router follow these easy steps below:
- Go to your network router.
- Unplug the router from the wall outlet.
- Wait a few minutes.
- Plug the router back in to finish rebooting your router.
- Try connecting your myQ to your network again.
Note, make sure that your myQ is in range of your network router. If your myQ is out of range from your router this could be the reason why you are having issues connecting it to your internet.
2. Problem With Network Provider
If rebooting your router did not solve the issue, and you know that the reason your myQ is having there was an error connecting to the servers is with having no internet connection.
Then the issue could be with your network provider. If you do not have an internet connection then myQ will be unable to connect to the servers.
When the reason why you do not have an internet connection is due to your network provider there is only one thing you can do. Wait, you may have to wait a while for your network provider to solve the issue.
Fix – Contact Your Network Provider and Report Problem
When you have no internet connection and rebooting your router does not work this issue could be with your network provider. If that is the case contact your network provider to report the issue.
They may already know about it and are solving it as you speak. If the issue has not been brought to their attention and contacting your network provider might make them aware of the issue.
Contacting your network provider can be the only way you are going to get answers on what is going on with your internet. You may have to wait a while until they solve the issue.
3. Issue With myQ Servers
Now, if the issue is not with your network and you have a great internet connection. But you are still seeing the message on your myQ that there was an error connecting to the servers.
The reason could be that there is an issue with the myQ servers. This issue can happen from time to time, and when the issue is with the myQ servers there is really nothing that you can do on your part.
You can contact the myQ customer support to see if the issue is with the myQ servers.
Fix – Contact myQ Customer Support
There is not much that you can do when the reason why you are unable to connect to the myQ servers is an issue with the myQ servers.
To make sure that the issue is in fact with the myQ servers, contact the myQ customer support to report the issue. The myQ customer support will let you know if the issue is with their servers, and about how long it will take for the problem to be fixed. Waiting is going to be the only thing you can do when the issue is with the myQ servers.
4. Bug/Glitch With myQ App
Another thing to consider is that there is an issue with the myQ app, especially if this is where you are seeing the error message. When there is a glitch with the myQ app this could be the reason why your myQ is having an error connecting to the servers.
Like with all apps when there is a glitch certain features will be unable to work properly and the app may malfunction. This is where updates come in, whenever there is an update for an app this can fix any glitches that may be the cause behind this problem.
The best thing to do when experiencing issues with your myQ app is check to see if there are any updates available for the app.
Fix – Update myQ App/Uninstall and Reinstall myQ App
When you are experiencing issues with the myQ app and seeing a message saying error connecting to the server. The first thing you should do is check for any updates to the app.
If there is an update for the app this may clear any glitches that may be the reason behind this error message. If you do not know how to check to see if your myQ app needs an update follow these steps:
- Go to the App Store or the Google Play Store on your mobile device.
- Tap on the Manage App option.
- Scroll until you see the myQ app.
- If there is an update available follow the onscreen instructions to complete the update.
- Once the update is complete go back onto the myQ app and see if the issue is solved.
Another thing you can try to refresh your app and clear any bugs that could be present in the app is clearing the cache on the myQ app. Clearing the cache is something you should do with all of the apps that are downloaded to your mobile device to keep the app working at its optimal level.
To clear the cache on the app is easy by going into the storage setting on the app. You will see a clear cache option, once you tap on that it will refresh your myQ app.
If there is no update for the myQ app, or it did not solve this issue. You can try to install the myQ app on your mobile device and reinstall it. I would advise that you wait a few minutes before reinstalling the app back onto your mobile device.
When you do this and you reinstall the myQ app on your mobile device it will install it with the most recent version of the app. This can solve the issue with your myQ saying error in connecting to the servers.
5. Faulty Device
If none of these steps worked and you are still seeing the message that there is an error with your myQ unable to connect to the server. The issue could be that there is a faulty myQ device that you are using. This could be that the myQ device is damaged or a manufacturer error.
When the issue is with the faulty myQ device then you should contact the myQ customer support to see what you can do about fixing the myQ device. If the device is faulty due to a manufacturer error this could be covered under your warranty.
Fix – Contact myQ Customer Support/Replace Your myQ
When your myQ device is faulty contact the myQ customer service to report the issue. If it is faulty due to damage then this may not be covered under your warranty but it does not hurt to check.
If it is a manufacturer error this will most likely be covered under your warranty. Contact the myQ customer service to see what you need to do to get your myQ device repaired.
My Final Thoughts
In conclusion, when you are seeing that your myQ is saying that there is an error connecting to the server. The first thing you should check is your network connection.
If there is no issue with your network connection then this may be a problem with the myQ server. Whatever the reason is, if you have done all the steps above the best thing you can do is contact the myQ customer support to see what you should do about this issue.