Seeing a red light on your Eufy Homebase means that there is either an internet connection issue or a problem with the firmware. As stated above this issue usually happens when you are configuring your new Eufy Homebase.
However, this issue can occur if your Eufy Homebase is not connected to the internet or if there is an issue with the firmware.
Read below to see the most common reasons on why your Eufy Homebase LED light is red, and what you can do to solve this issue.
Why is Eufy Homebase Light Red?
1. Issue With the Ethernet Cable
Have you just bought a new Eufy Homebase and are trying to configure it but the LED light is red? As previously stated this issue happens when you configure your new Eufy Homebase.
When you are configuring your Eufy Homebase for the first time it is required that you connect to the internet via an Ethernet cable. After the configuration is done you can then connect your Eufy Homebase to WiFi.
The reason that you are seeing a red light on your Eufy Homebase when you are configuring it for the first time is that the Ethernet cable is not fully connected to the Eufy Homebase. Either the Ethernet cable is loose or the cable is bad.
Fix – Check Ethernet Cable Connection
Seeing a red light on your Eufy Homebase while connected to the internet via Ethernet cable means that there might be an issue with the cable.
Check to see if the Ethernet cable is loose or is connected properly. You should also unplug it from the Eufy Homebase and the router and plug it back in to see if the light is no longer red.
If you are still seeing the red light after that then try connecting your Ethernet cable to another device like your laptop or smart TV to see if the Ethernet cable works on those devices.
Get a new Ethernet cable if you noticed that the old Ethernet cable did not work on other devices. Once you connected the new Ethernet cable fully to the router and Eufy Homebase try configuring the device again.
2. Issues With Your Network
Having the red light on your Eufy Homebase can happen even when you are not configuring your Eufy Homebase for the first time.
Seeing the red light means there might be an issue with connecting to the internet. Is there an issue with your network? Are all your other devices connected to the internet?
If your Eufy Homebase is not connected to a network you will see the LED light turn red. There is a way you can check to see if the issue is with the network.
Fix – Check Internet Connection
The first thing that you should do when you see a red light on your Eufy Homebase is see if you have an internet connection to the device. If your Eufy Homebase is connected via Ethernet Cable check to see if the cable is connected to the device correctly.
You should also check your other devices to see if they are connected to your network as well.
If your other devices can not connect to your network then this is an issue with your internet provider. You can try to reboot your router and see if that does the trick.
If rebooting the router does not work then you should contact your internet provider and if this is an issue on their part. When it is an issue with your network provider the best thing you can do is wait until the problem is fixed.
3. Issues With Eufy Homebase Firmware
Like all devices updates are common in order for the device to work at its optimal level.
If your Eufy Homebase is up to date this could cause your device to have issues, which can lead the LED light to turn red. Doing an update on your Eufy Homebase can clear any glitches that could be causing the issue with your device.
Usually, your Eufy Homebase will do the firmware update on its own, but there could be a chance that it did not do the most recent update. There is a way you can check and do the update through the Eufy Home app.
Fix – Update Eufy Homebase Firmware
As stated above the Eufy Homebase usually does the update automatically but there could be a chance that the device did not do the update.
If your Eufy Homebase firmware is out of date this can cause issues with the device that is causing the light to turn red.
There is a way you can check if your Eufy Homebase firmware needs an update through the Eufy Home app. Follow these steps to check if your Eufy Homebase firmware needs to be updated.
- Go into the Eufy Home app.
- Go under the Devices and tap on the Settings.
- Tap on the General and tap on About Device.
This action will allow you to see if your Eufy Homebase is up to date. If the device is not updated to the most recent version then follow the onscreen instructions to do the update.
4. Eufy Homebase Need A Reboot
If the issue is not with the Ethernet connection or the internet connection and you have made sure the firmware is updated the next step you should do is a reboot.
This is also called a power cycle reboot, doing a reboot may clear the issue with the device not connecting to your network.
Doing a power cycle reboot requires you to power your Eufy Homebase off and back on again. Read below to see how you can do a power cycle reboot on your Eufy Homebase.
Fix – Power Cycle Reboot Eufy Homebase
When you do a power cycle reboot on your Eufy Homebase this can clear any glitches that may be causing the issue of your device not connecting to your network.
When your device is not connected to a network the LED light will be red and you will not be able to use your Eufy Homebase device. Follow the steps below to do a power cycle reboot on your Eufy Homebase device.
- Do to your Eufy Homebase device and disconnect the power and Ethernet cable from the Eufy Homebase device.
- Press and hold the Sync button for 20 to 30 seconds this will drain the residual charge.
- Wait for about 10 to 15 minutes.
- Plug in the Ethernet cable, followed by the power cable. If the reboot is successful you will see your Eufy Homebase light go from red to blinking blue.
5. Issues With Eufy Homebase Device
If you have done all the steps above and the light is still red on your Eufy Homebase device there could be an issue with the device itself.
The next thing that you can do is set your Eufy Homebase device back to the factory reset settings. If there is a glitch that is causing your device to not connect to the internet resetting your Eufy Homebase back to the factory settings.
Keep in mind that when you do this all of your information will be cleared from the device. You will be starting all over again like when you first bought your Eufy Homebase device.
Fix – Factory Reset Eufy Homebase
As stated above doing a factory reset on your Eufy Homebase device may clear the glitch that is causing your device to not connect to the internet.
When you set your Eufy Homebase back to the factory settings it will clear all configuration settings and restore the factory firmware version. Doing this is great when you are dealing with corrupt firmware files that an update can not fix.
This will also remove any information that you have on the device making you start new, so yes you will have to reprogram your Eufy Homebase after you do the factory reset if this works. Follow the steps below to do a factory reset on your Eufy Homebase.
- Above the Sync button you will see a tiny hole.
- Use a paperclip, toothpick, or the tool that came with the Homebase to push the button in the hole.
- Hold and press the reset button for up to 10 seconds.
- When your device is reset you will see the light blink blue and a voice announcement will ask you to continue with the setup process.
In conclusion, if you have tried all these steps above and you are still seeing the red light it could be a fault unit. The main reason that your Homebase light is red is that there is a network connection issue or an issue with the firmware.
If your internet is working on all your other devices but not your Eufy Homebase then you know the issue is not with the network but with the device. If you have checked for updates, done a power cycle reboot and a factory reset and your device is still showing a red light.
The next thing you should do is call the Eufy customer service to see what they recommend you do next.
If the device is faulty you may have to get a new one, if you have a warranty see if you can get the device replaced.