Having a fully functioning Eufy doorbell helps to let you know when guests arrive or parcels A common problem that many Eufy doorbell users encounter is the device going offline.
As you know, Eufy doorbells help to make your neighborhoods safer. The smart device has a camera to monitor your door and a speaker to communicate with any visitor who rings the doorbell.
When guests ring your doorbell, your mobile app notifies you and provides video images from the doorbell camera.
Since now you know how your Eufy doorbell works, this article will answer the question of why your doorbell keeps going offline. The article also highlights tips you can use to fix the problem.
Why is My Eufy Doorbell Offline?
Reason 1: Wi-Fi signal issues
An intermittent Internet connection or weak Wi-Fi signal is the most common reason your Eufy Doorbell goes offline.
Whenever signal strength is low, the connection between your router and the doorbell may decline, resulting in disconnection.
Several factors are likely to cause this problem. First, there could be an internet service disruption in your area. A change of your Wi-Fi network password can also cause internet problem.
Moreover, if your router is too far away from your Eufy doorbell, the smart device may not be able to maintain an adequate Wi-Fi connection.
Also, physical obstructions (like heavy furniture, multiple walls, large metal appliances, or other dense building materials) between your Eufy device and Wi-Fi router can cause internet interference.
How to fix: Troubleshoot Wi-Fi connection
- Contact your internet service provider to check the status of service in your area.
- Ensure you’re using the right password and that you’ve entered it correctly.
- If you set up your router behind furniture or inside a closet, try moving it to an open space. That could solve the problem.
- Try bringing your router closer to the doorbell to see if it solves the problem.
- If you’re still experiencing the problem, try restarting your router.
Reason 2: Incorrect placement of Eufy doorbell
Your Eufy doorbell can go offline constantly when you install it in an incorrect location.
The doorbell functions with the help of a Wi-Fi network. While the device gets power from the existing doorbell wiring, it has to be connected to the Wi-Fi network to work properly.
However, when you mount the doorbell in an inappropriate location, it can cause the device to go offline as there is no connection between it and the router.
If you mount your router too far away from where you’ve installed your doorbell, chances are high that the doorbell won’t get a Wi-Fi signal from the router.
How to fix: Mount the doorbell in an appropriate location
- Ensure to mount your doorbell camera within the Wi-Fi coverage area.
- Install your doorbell at an eye-height level and at an optimal angle on your home. This will enable you to get the most out of its camera’s functions.
- Install your doorbell at a height of 45 inches from the floor. This ensures the sensors function properly and the camera captures visitors’ faces when they ring the doorbell.
- Avoid installing the doorbell in areas surrounded by walls or obstacles, as this may hinder internet access and communication with visitors using the live view features.
- Incorrect positioning of your doorbell can result in faster battery drain. Also, extreme temperatures can have an adverse impact on your doorbell’s battery.
Reason 3: Power supply / electrical issues
Unstable or inadequate power supply to the Eufy doorbell is another issue that can cause the device to go offline.
Eufy is a battery-powered smart doorbell.
If your Eufy doorbell goes offline, check to see if the battery has been drained and needs to be replaced or recharged.
A blown fuse, faulty wiring, or low battery level can cause your doorbell to lose power and go offline.
Furthermore, weather fluctuations can adversely affect your battery life, particularly when temperatures dip below freezing.
Sometimes, you may experience a power outage as there is no power to part of your house or your entire house. This means there is nothing wrong with your device setup. And so you have to wait for the power to return.
How to fix: Repair faulty electrical components
- When the weather seasons have recently changed, assess if the doorbell needs a fresh charge.
- Inspect to see if a wire has become loose or faulty, which could cause your doorbell to go offline.
- Follow the manufacturer’s instructions to assess the doorbell transformer for loose wires, tightening them as needed.
- Use a multimeter to test the doorbell transformer’s AC voltage. Normally, your Eufy doorbell requires between 8 and 24 volts to work properly. If the multimeter reads lower than 16 volts, it means the transformer is not providing sufficient power to keep the doorbell functioning.
- At this level, you should contact a professional electrician to repair the electrical issue.
Reason 4: Software and firmware issues
Sometimes, your Eufy doorbell may experience software or firmware glitches that can cause it to go offline.
Outdated firmware or software on your Eufy Doorbell can cause connectivity problems.
An outdated app could also be the source of your offline troubles.
Sometimes, the doorbell’s software may encounter hitches or the mobile app controlling it may experience problems.
Your Eufy doorbell requires regular software updates, which the manufacturer releases when adding new features, improving the existing ones, or troubleshooting problems.
How to fix: Update software
- Check for software updates through the Eufy app or website and install them if necessary.
- You should keep up with new updates as they are released.
- Regularly updating the doorbell’s firmware can help prevent connectivity issues.
Reason 5: Interference from other devices
The Eufy doorbells normally depend on a stable Wi-Fi connection to communicate with your mobile phone or other smart devices.
When properly connected, the doorbell allows you to view live video feeds, get notifications, and communicate with visitors at your front door from anywhere.
However, nearby electronic devices operating on the same frequency with your doorbell can interfere with your Wi-Fi connection.
Such interference can cause internet instability and make your doorbell go offline.
Connecting a lot of devices to the Wi-Fi network can cause connection problems for your Eufy doorbell.
Sometimes, network compatibility issues can cause offline problems. For instance, if you set up your 2.4 GHZ Eufy doorbell to a 5 GHZ Wi-Fi band, it won’t get an internet connection.
How to fix: Eliminate unnecessary gadgets
- If your doorbell goes offline due to limited bandwidth, temporarily disconnect some of your devices and check if your doorbell reconnects.
- Identify potential sources of Wi-Fi interference (such as microwave ovens, baby monitors, smartphones, baby monitors, and other electronic gadgets). Disconnect these devices from your router and doorbell to minimize interference.
- Ensure your doorbell is connected to a 2.4GHZ Wi-Fi network to address network compatibility issues.
- If your doorbell is still offline, reset your router. Even a slow or intermittent Wi-Fi network can help to reset your Wi-Fi router.
- If the offline problem still persists, reset your doorbell. Reset the network settings on the Eufy doorbell. This will delete any saved Wi-Fi networks. So you’ll need to set it up again from scratch.
Reason 6: Damaged hardware
If your doorbell is still offline despite trying solutions stated above, know that the problem could be caused by hardware issues.
Although Eufy doorbells are highly durable, they are not indestructible. Over time, doorbell components such as chime, push-button, transformer, or wiring may become faulty or get damaged.
If you normally receive a lot of visitors or deliveries, it’s a clear indication that your doorbell gets a lot of use.
Over time, some of its components may begin to malfunction and, eventually the device stops working.
How to fix: Replace faulty hardware components
- Follow manufacturer’s instruction booklet to remove the doorbell button cover. Inspect it. Clean the button using a cloth soaked in rubbing alcohol. Tighten and clean the terminals and contacts where wires connect. If the button is faulty, you’ll need to replace it.
- Inspect the doorbell chime box. Use a Q-tip with rubbing alcohol to remove any grease and dirt. Clean the chime, hammer, and contacts. Also, ensure there are no loose parts or wiring inside. You might be surprised at how tightening up things and good cleaning can fix the problem.
- Inspect the doorbell transformer. Use a multimeter to test the transformer for voltage. If there is no voltage reading, you’ll need to replace it.
My Final Thoughts
As a Eufy doorbell user, it’s common to experience offline problems.
Fortunately, you can easily fix this problem once you figure out the underlying cause.
By following the above-discussed solutions, you can resolve the issue and make your Eufy doorbell function properly.
If you’ve followed the above tips and your doorbell still experiences offline problems, it’s essential to contact Eufy’s customer support for further assistance. They offer specialized services and can help you address the issue.