Eufy Camera Not Connecting to Homebase? Try This

Last updated Sep 17, 2024

Just as with any other computerized system, the Eufy security system may run into some difficulty such as the camera not connecting to Homebase.

Before exploring all the possible reasons why eufy security camera may not connect to Homebase, I feel that it is important to first go through the right steps for connecting the camera to Homebase.

This is because, a lot of the time, the issue may simply be as a result of a wrong setup. Also, if you do not follow best practice as recommended by Anker, you may have temporary success with your Eufy setup but problems will arise later. So, here’s a quick guide on setting up Eufy security camera using Homebase 2 for example:

Download and install the Eufy Security app on your iOS or Android device
Open the Eufy Security app, accept the terms and conditions, create a Eufy account if you don’t have one already.
If you are just creating an account, a verification email will be sent to your registered email account.
Enter the code that was sent to your email, into the Eufy Security app on your phone and click on Submit
Now, log in using your username and password
Follow the prompts to choose your region, and grant all accesses
Click on Add Device and select the Homebase version that you have. Make sure to select the right Homebase version such as Homebase or Homebase 2.

Also, make sure that you select your Homebase version and not the camera model at this stage.

Connect Homebase to your WIFI router’s LAN port. To do this, plug one end of an ethernet cable into the ethernet port at the back of Homebase, then plug the other end into your router’s LAN port
Power on your Homebase by connecting the supplied power cable to a power outlet. The power indicator must come on before you proceed
Click Next on your Eufy mobile app, and connect your phone to the same WIFI network as your Homebase 2, when prompted.
Wait for the indicator on the Homebase to turn from red to blue. When this happens, you will hear a welcome message broadcast from your Homebase
The app will request access to your phone camera to scan the QR code. Click OK and then allow the access
Scan the QR code at the bottom of the device
You will be prompted to accept the pairing request by pressing the sync button at the back of Homebase 2
If successful, you will hear a message saying that Homebase was added successfully
Next, you can give the Homebase device a name, confirm the name, and click Next
The app will immediately check for firmware updates for your Homebse 2. Make sure to install the updates immediately. This may take a while, and that’s okay
You will then receive location recommendations for your Homebase2 such as placing it above the ground and having it about half a meter from the router, using the ethernet cable connection
Click on Finish

You have only just added Homebase to the local network. Now, it is time to add the Eufy camera as well. Do that using the steps below:

Make sure that your camera is fully charged or you can plug it in while setting it up
Click Add a Device
Scroll until you find your Eufy security camera model and select it
Keep the camera within one meter and click Next
Now, press the sync button on the camera for 2 seconds until you hear a beep, then click on Next. The sync button is at the top of the camera.
If sync is successful, you will hear a message from Homebase stating same
Go ahead and give your camera a name, then click Next
You will then be prompted to select the working mode for the camera. The implications of each mode you choose will be displayed to inform your decision. Select which one best suits your needs.

There, you have successfully set up your Eufy and Homebase. If you do not follow this exact process, the connection will either fail or give you issues down the line.

So, did you set up your Eufy properly? And are you still having the issue of Eufy not connecting to Homebase? Then, let’s go ahead and explore ways to get this resolved!

Why is Eufy Camera Not Connecting to Homebase?

Table of Contents

1. Homebase Isn’t Powered On

One of the common reasons why your Eufy may not connect to Homebase is because Homebase is not powered on in the first place.

Homebase is not battery-powered. It contains neither alkaline nor rechargeable batteries. For Homebase to be powered on, it must be plugged into a power source using the original, supplied 12V/2A power adapter.

When the Homebase is connected to power, the indicator turns red, and then green when it connects to the internet.

Fix – Connect Homebase to Power Supply

Power on Homebase by connecting the supplied power adapter to the power port on Homebase, and then plugging it into a working power source.

Note that if you use a third-party power adapter, the voltage supplied to the Homebase may cause it to malfunction or remain powered off.

Also, note that Homebase power adapter does indeed work with both 110V and 220V.

2. Glitch In Homebase

Homebase may have run into a glitch, causing it to be unable to connect to the camera. This is normal for any computerized system, so, do not fret.

Fix – Restart Homebase

To fix a glitch on Homebase, you simply need to restart it. Restarting with refresh the software programmes and eliminate glitches like failed connection to Homebase.

Just unplug the power cord from the Homebase, wait 10 seconds and plug it back in.

3. Eufy Camera Battery Is Dead

Unlike the Homebase, the Eufy security camera is battery-powered. If the battery is weak or dead, it will be unable to connect to Homebase.

Eufy camera battery lasts for a long time, even 6 months when using battery optimized mode. So, it’s quite easy to forget all about the battery when troubleshooting connectivity issues.

A weak battery will not be able to send and receive enough WIFI signals to the Homebase, resulting in the issue of the Eufy not connecting to Homebase.

Fix – Charge Camera Battery

Eufy cameras use rechargeable Lithium Ion batteries as opposed to alkaline batteries. So, all you need to do is demount the camera and plug it into charge using the original, supplied power adapter.

**Note that the Eufy camera battery takes about 5 hours to charge fully.

4. No Internet Connection On Homebase

Eufy will tell you right away that the setup cannot work without an internet connection. You must use an ethernet cable connected to your router during setup. After setup, Homebase can remain connected to ethernet cable or wirelessly, to work.

So, when you experience Eufy connection issues, you need to check that Homebase is connected to internet either wirelessly or using an ethernet cable.

Fix – Connect Homebase to Internet

Make sure that your router has internet connection
Connect the Homebase to the router using either ethernet cable on the ethernet port, or connect wirelessly. To connect wirelessly, follow the steps below:
Open the Eufy Security app on your phone
Go to the Devices tab
Tap on Homebase
Then tap on Homebase Settings
Tap on General
Finally, select WIFI Connection to connect to your preferred WIFI network.

Note: At this point, it is also a good idea to confirm that your monitoring mobile device is connected to the internet. You will not be able to establish connection if your device is without internet connection.

Here are some things you need to know about Homebase internet connection.

Homebase can only connect to a 2.4GHz WIFI network. It will not work with a 5GHz WIFI network.
You must ensure that the WIFI SSID (public name) is not hidden, and the security level is either WPA or WPA2.
Eufy recommends that, if your Homebase and camera’s range is within limits, and there is strong signal, it is best to use the ethernet cable
Using WIFI can sometimes result in less-stable network transmission and delay in real-time streaming
Homebase can be 50ft from the WIFI router if there is clear line of sight between the router and Homebase

5. Bug In Eufy App

I have found that another common reason why you may think that Eufy camera isn’t connecting to Homebase is that the Eufy app on your device has actually developed a bug.

The Eufy security system is a fairly-complex setup that includes the Homebase, an internet connection, the camera, a mobile device, and the Eufy app. So, the Eufy app must also be considered when troubleshooting connection issues.

Fix – Update Eufy App

First, make sure that you are using the latest version of the Eufy Security mobile app. Go to your app store, seach for Eufy Security, and tap on Update if you see it displayed next to the app name.

Fix 2 – Restart App

Simply close the app and swipe it away from recent items

Then, open the app again to see if connection is re-established

Fix 3 – Reinstall App

If the issues persists, reinstall the Eufy app and set up the Eufy security system afresh. This has resolved the issue for several users and is usually the last resort in most cases.

Simply uninstall the Eufy Security app on your phone. Then redownload it from your app store. Do not download from a third-party site or in APK format, especially for Android users.

6. Serious Bug In Homebase

If you have tried all the fixes above, and Eufy cam will still not connect to Homebase, then the most likely issue is that Homebase has developed a serious bug. And the only way to resolve this is to reset Homebase, and then set it up again.

Fix – Reset Homebase

Follow the steps below to reset your Homebase:

Remove the ethernet cable if it is connected to Homebase
Press and hold the Cycle hole at the back of Homebase with a pin, until you hear “Homebase is resetting”. Then release.
After resetting Homebase, you can set it up again using the steps outlined at the start of this article.