August Lock Disconnects from WiFi? this fix worked!

Why is My August Lock Not Connecting to WiFi?

Trouble connecting to the Wi-Fi network with my Wi-Fi Smart Lock? Ask yourself the following questions.

1. Is your Wi-Fi network online?

First, substantiate whether your Wi-Fi network is online. This can be done by opening an Internet browser on other devices e.g., desktop computer or laptop connected to the network you are trying to join.

You can also set your phone to airplane mode, toggle on Wi-Fi and connect to the network you are trying to use, and then try browsing the Internet.

If other devices do not connect also then you know that your Wi-Fi is offline.

Fix – Ensure you have paid up Wi-Fi connection and the Wi-Fi is online.

2. Is the Wi-Fi password that you entered is correct?

Make sure you enter the precise Wi-Fi password you registered with.

1. Open the Settings and go to Wi-Fi
2. Select the connected home network
3. Select Forget or Disconnect from the network
4. Then tap on the home network to rejoin

If you are unable to join the network again, this is an indication that the password was entered incorrectly.

Fix – Have your password stored safely nearby where only you can access it.

3. Are you on a 2.4gHZ network?

Next, authenticate that your 2.4GHz network is broadcasting. The August Wi-Fi Smart Lock only connects to 2.4GHz networks so that the device can heighten execution and battery life.

Fix: Ensure that your 2.4GHz network is connected and broadcasting when connecting the lock to Wi-Fi. This is located in Wi-Fi settings of your phone.

If you have multiple network names, verify you are not trying to connect to a 5GHz network. A 5GHz network usually has -5G at the end of its name. The Wi-Fi Smart Lock cannot connect to a 5GHz network.

If your router supports band-steering, where the router itself decides whether the lock should connect via the 2.4 or 5GHz network, there may be issues.

Fix – Turn band steering off for your router and try to connect your lock to Wi-Fi again.

To connect your iOS (Apple) device to a 2.4 GHz network:

1. Open the Settings app for your iOS device.
2. Tap Wi-Fi.
3. Toggle Wi-Fi switch to the ON position. Wi-Fi is enabled when the Wi-Fi button is green.
4. Select a 2.4 GHz Wi-Fi network commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID.
5. If prompted, enter the password for the network.
6. A blue checkmark appears to the left of the network name if successful.

To connect your Android device to a 2.4 GHz network:

1. Open the Settings app for your Android device.
2. Tap Connections.
3. Tap Wi-Fi.
4. To see available networks, tap the Wi-Fi switch to On.
5. If prompted, enter the password for the network.
6. The word Connected appears under the network name if successful.

4. Do you have poor Wi-Fi signal?

If network and wi-fi password are correct then the poor Wi-Fi signal could be the culprit.

Fix – move your wireless access point closer to the lock.

Barriers like walls, floors, and even furniture block Wi-Fi signals considerably for all Wi-Fi devices.

Fix 2 – If setup still fails, try removing the lock from the door and place it next to your router. Next, retry Wi-Fi setup.

If setup is successful, the access point may be too far from the lock.

Fix 3 – If the setup fails, please reach out to Customer Support: [email protected].

Fix 4 – Use a Wi-Fi Extender

1. First, check that all 3 devices – router, extender, and lock – are located equidistant from one another.

If the extender is next to the lock, but far away from the router, the connection between the extender and router will be poor.

This could lead to both configuration and execution problems.

2. Investigate whether the extender has its own Wi-Fi network name (SSID) or if it shares the same SSID as the router.

If the extender has its own SSID, make sure the phone is connected to this network before attempting setup.

If the extender is sharing the same SSID as the router, this may be the origin of performance issues as the lock may be bouncing between the extender and router because they have the same SSID and password.

Fix – Give the extender its own SSID.

Retry setup. If it fails, remove the lock from the door and place it next to the extender to try setup once more. If it fails, please contact Customer Support.

Fix 2 – If both the network and password are correct, but the setup fails, try power-cycling both the access point(s) and modem.

If you have a Mesh network, try the setup with the lock on the door. If the Wi-Fi setup is successful, no further action is required.

It may take several attempts to connect to Wi-Fi over a Mesh network.

Fix – If the setup fails:

1. Remove the lock from the door and take it to the next furthest access point and try to set it up.
2. If setup is successful, re-mount the lock to your door and power-cycle. You should be able to connect now.
3. If setup is unsuccessful, repeat the above next to another access point.

5. Is your Bluetooth connection enabled?

Double check to be sure that your phone’s Bluetooth is enabled in Settings.

The August Smart Wi-Fi lock requires a Bluetooth connection to your phone in order to connect to Wi-Fi.

If Bluetooth is not enabled, or is disabled during configuration, the connection will fail.

Make sure your screen does not time out during the set-up process.

The last step of the Wi-Fi set up process may take longer than the timeout setting for your phone.

To make sure there aren’t any interruptions during this step, make sure that your screen does not timeout while setting it up.

Fix – Enable Bluetooth by toggling or tapping it on.

Fix 2 – Increase the screen time out duration

6. Are you experiencing radio interference?

When you use too many devices such as the microwave, wireless speakers, baby monitors, walkie-talkies, etc. on the 2.4Ghz frequency next to your August Lock then you will have deal with radio interference and ensuing connectivity issues.

Other nearby electronic devices give out unwanted signals leading to radio interference which lessens the August lock’s ability to transmit data, reducing its output, causing delays and lowering its performance.

Fix – Turn off all other smart gadgets that are causing interference with your lock.

Fix 2 – remove the other devices that are on the same frequency to other rooms if possible.

7. Do you have the latest August Smart Wi-Fi firmware release version?

Firmware updates are released intermittently to help expand connection speed, connection reliability, motor controls, and Auto-Lock. The updates begin automatically when the lock owner connects to their lock.

You can still control your lock via the app during the update. Firmware updates take between five to fifteen minutes.

Note that you should keep: your phone near your lock with the August app open throughout the whole update, within Bluetooth range of the device and have Bluetooth enabled on your phone make sure your phone is connected to your local Wi-Fi network.

Here are the steps for a firmware update

1. August Smart Lock firmware update will notify you and begin automatically.
2. Wait for update 2 of 2 to finish installing.
3. You will see a “Updating Lock Firmware” screen.
4. It will continue the update and begin the last part “Update 1 of 1”.
5. Wait while the last part of the firmware update completes “Update 1 of 1”.
6. Once complete, you will receive a notification informing you that the lock update was successful.

8. Do I need to reset the August lock?

If all previous fixes have failed go and execute a factory reset of your lock

Note that a factory reset deletes all data from your device, restoring it back to its original settings.

Here’s how to reset it:

1. Launch the August App and go to the lock circle screen
2. Click on the gear setting icon.
3. Select the lock you want to reset.
4. Scroll down to factory reset.
5. Tap on “Reset Lock”.

9. Do I need to reset the router?

Resetting the router sends it back to its factory settings and deletes all of the customized settings such as Wi-Fi name (SSID), and wireless security. You will need to reconfigure it. Do this to reset the router:

1. Press down the reset button at the back of your router with needle or paper clip.
2. Wait for 30 seconds then release the button.

You can also reboot or power cycle your router by removing it from its power source, waiting 15 seconds, and then plugging it back in.

It is recommended by experts each time you encounter connectivity issues with your devices.

When you power cycle your router, the internet service provider will not lose sign of your connection and consequently, maintain a consistent internet connection.